FAQs.
General Questions
Yes, every box covers both eyes’ prescriptions, even if you have different prescriptions/brands for each eye. When this happens, we will adjust your monthly price to be the average of the 2 brands you need.
Yes, all products are FDA-approved.
We accept debit cards & all major credit cards.
That will depend on a number of factors, such as how soon we receive a valid prescription, as well as lenses availability. Once your prescription has been verified, your box will generally ship within 7 business days, and subsequent boxes will arrive every 3 or 6 months after that.
Though most customers receive their first box within 1 week, some customers that require specialty lenses (such as XR or XR toric lenses) may have to wait longer, as those lenses are custom-made.
At this time, Optikal only ships to the continental US, Hawaii, and Alaska.
No, you can only use 1 promo code at a time.
Optikal Vision Plan (OVP) Questions
We need that info to call the clinic and confirm the pricing for your eye exam & contact lens fitting so your reloadable card can be loaded with the correct amount. This is also why it is very important to notify us immediately if you decide to visit a different clinic for your exam/fitting.
Your card will arrive 3-5 business days. From the date it arrives, you have 2 weeks to get complete your exam and then email us your prescription.
Email your prescription to [email protected]
You will get the following:
For monthly contact wearers
- A 6-months supply of contacts
- 2 contact solution bottles
- 6 contact cases (to be replaced every month)
- 10 Optikal hand wipes
- 1 bonus item (ex. rewetting drops)
For bi-weekly contact wearers
- A 3-months supply of contacts
- 1 contact solution bottle
- 3 contact cases (to be replaced every month)
- 5 Optikal hand wipes
- 1 bonus item (ex. rewetting drops)
For daily contact wearers
- A 3-months supply of contacts
- 5 Optikal hand wipes
- 1 bonus item (ex. rewetting drops)
You can email the new prescription and send back your unopened boxes of contacts to be exchanged for lenses with the updated prescription.
If your reloadable card has NOT been used and you request to cancel, your initial payment will be refunded.
If your reloadable card IS used and you request to cancel, you will be charged for the cost of your exam and any boxes you have received.
You can cancel at any time before the reloadable card is used. Once it is, all resulting charges are final and no returns will be accepted nor refunds issued.
To cancel, please email [email protected] with your first & last name and let us know you want to cancel.
Optikal Subscription Plan (OSP) Box Questions
That depends on the type of lenses you require:
Monthly Contact Wearers
- 6-month supply of contacts
- 2 bottles of contact solution
- 6 contact cases
- 10 Optikal hand wipes
- 1 bonus item
Bi-Weekly Contact Wearers
- 3-month supply of contacts
- 1 bottle of contact solution
- 3 contact cases
- 5 Optikal hand wipes
- 1 bonus item
Daily Contact Wearers
- 3-month supply of contacts
- 5 Optikal hand wipes
- 1 bonus item
Of course. Simply send us an email titled "Account Pause" to [email protected] with your first & last name included in the email & we will pause your account for one month.
Once the box is received and opened, all charges are final. However, if you send the box back unopened, we will refund the box. Also, if you did not request for a signature requirement on your shipments, you must pay up-front for another box to be sent out.
For those that opt to make monthly payments towards their next box, if you decide to cancel before it ships, we will refund all payments made for that future shipment.
You can cancel your service at any time without penalty by emailing us at [email protected] with your first & last name and letting us know you want to cancel.
If you haven't paid off your box, you will be charged for the remaining balance owed on the box.
Contact Form
Have suggestions or feedback get in touch with us fill out the contact us form below or call (833) SEE-2391 to speak to a member of the team.
